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| Item Details | Price | ||
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Certificate in Hospitality Management - ICM UK
If you currently work or aspire to work in the hospitality industry, it's a good idea to understand how the industry operates as a whole.
Instructor: ICM UK
Language: English
Validity Period: 180 days
$470 10% OFF
$420 including 5% VAT
Learn More on COTHM Dubai Website
Learn more about this course:
https://cothm.ae/programs/certificate-in-hospitality-management-icm-uk/
Learn more about Skill Based Training Programs by ICM UK
https://cothm.ae/skill-based-training-programs-icm-uk/
Explore all programs of study:
https://cothm.ae/list-of-programs/
How will I be assessed?
https://cothm.ae/how-will-i-be-assessed/
Entry Requirements:
https://cothm.ae/entry-requirements/
Learner Journey:
https://cothm.ae/learner-journey/
FAQs
| Orientation | |||
| Using Mobile App | |||
| Typsy Australia Portal | |||
| COTHM Community | |||
| GPDP Level 1 | |||
| Hospitality Workplace Skills | |||
| On Demand Live Session | |||
| Requisition Forms | |||
| On Demand Live Session Request Form | |||
| Final Examination Request Form | |||
| Final Exam Retake Request Form | |||
| Qualification Request Form | |||
| Ch 1. Hospitality Industry Overview | |||
| About Hospitality Industry | |||
| Hospitality Industry: Definition & Overview | |||
| Hospitality Industry: History & Origin | |||
| Sectors & Services of the Hospitality Industry | |||
| Hospitality Industry: Products & Characteristics | |||
| Hospitality Industry: Skills, Competition & Turnover | |||
| Hospitality Industry: Market Statistics & Analysis | |||
| Hospitality Industry: Growth & Future | |||
| What is Tourism Management? | |||
| What is the Recreation, Leisure & Gaming Sector? | |||
| What is the Conference & Event Sector? | |||
| Hospitality Industry: Case Study & Research | |||
| Company Mission Statements: Definition & Examples | |||
| Quiz Ch 1. Hospitality Industry Overview | |||
| Ch 2. Operating in the Hospitality Industry | |||
| About Operating in the Hospitality Industry | |||
| E-Commerce in the Hospitality Industry | |||
| Food Safety in the Hospitality Industry | |||
| Sustainability & Environmental Issues in the Hospitality Industry | |||
| Corporate Social Responsibility in the Hospitality Industry | |||
| Hospitality Laws & Regulations | |||
| Understanding Hospitality Law: Case Study | |||
| Quiz Ch 2. Operating in the Hospitality Industry | |||
| Ch 3. Hospitality Management | |||
| About Hospitality Management | |||
| Human Resources Management for Hospitality | |||
| Project Management in the Hospitality Industry | |||
| Managing Technology in the Hospitality Industry | |||
| Revenue Management for the Hospitality Industry | |||
| Financial Management in the Hospitality Industry | |||
| Financial Accounting for the Hospitality Industry | |||
| Managerial Accounting for the Hospitality Industry | |||
| Risk Management in the Hospitality Industry | |||
| Strategic Management in the Hospitality Industry | |||
| Waste Management in the Hospitality Industry | |||
| Occupancy Rate: Definition & Formula | |||
| Human Resource Management: Hiring and Staffing | |||
| Gaps in Management: Traditional Functions vs. Actual Behavior | |||
| Quiz Ch 3. Hospitality Management | |||
| Ch 4. The International Hospitality Industry | |||
| About International Hospitality Industry | |||
| Hospitality Industry in Australia | |||
| Hospitality Industry in Canada | |||
| Hospitality Industry in the USA | |||
| Hospitality Industry in China | |||
| Hospitality Industry in India | |||
| Hospitality Industry in Ghana | |||
| Hospitality Industry in New Zealand | |||
| Hospitality Industry in Singapore | |||
| Quiz Ch 4. The International Hospitality Industry | |||
| Ch 5. Customer Service & Housekeeping | |||
| About Housekeeping | |||
| Housekeeping in the Hospitality Industry | |||
| Hotel Housekeeping: Standards & Checklist | |||
| Hospital Housekeeping: Training, Standards & Checklist | |||
| Quiz Ch 5. Customer Services & Housekeeping | |||
| Ch 6. Restaurant Services & Types | |||
| Restaurant Service: Styles & Types | |||
| What is a Full Service Restaurant? | |||
| What is a Quick Service Restaurant? | |||
| Quick Service Restaurant Industry: Trends & Analysis | |||
| Self Service Restaurant: Definition & Equipment | |||
| Restaurant Customer Service: Standards & Examples | |||
| Working in Restaurant Customer Service: Tips & Training | |||
| Quiz Ch 6. Restaurant Services & Types | |||
| Ch 7. Menu Planning | |||
| About Menu Planning | |||
| What is Menu Planning? – Basics & Importance | |||
| Types of Menu Planning | |||
| Menu Planning: Nutrition & Dietary Considerations | |||
| How to Design a Menu | |||
| The Impact of Menus on Operations & Marketing | |||
| Standard Recipes: Development & Purpose | |||
| Quiz Ch 7. Menu Planning | |||
| Ch 8. Food Preparation | |||
| About Food Preparation | |||
| What is Food Preparation? – Definition & Types | |||
| What is Prepared Food? | |||
| Food Preparation Terms | |||
| Basic Food Preparation Skills | |||
| Types of Food Preparation Equipment | |||
| Halal Food Preparation | |||
| Kosher Food: Preparation & Guidelines | |||
| Food Preparation Regulations | |||
| Food Preparation: Hygiene & Safety | |||
| Quiz Ch 8. Food Preparation | |||
| Ch 9. Food Storage & Emergency Preparation | |||
| About Food Storage | |||
| How to Prepare Food for Long-Term Storage | |||
| What is Perishable Food? – Definition & Examples | |||
| What is Non-Perishable Food? – Definition & Examples | |||
| Semi-Perishable Food: Examples & Definition | |||
| Quiz Ch 9. Food Storage & Emergency Preparation | |||
| Ch 10. Inventory Control | |||
| About Inventory Control | |||
| What is a Yield Test? | |||
| Inventory Control: Definition & Best Practices | |||
| Inventory Control Systems: Manual & Automated | |||
| Advantages of Inventory Control Systems | |||
| Inventory Control Techniques | |||
| Inventory Control: Policies & Procedures | |||
| Food & Beverage Inventory Control | |||
| Quiz Ch 10. Inventory Control | |||
| Ch 11. Marketing in Hospitality | |||
| About Marketing in Hospitality | |||
| Restaurant Marketing: Ideas & Strategies | |||
| Restaurant Marketing: Tips & Trends | |||
| Social Media Marketing for Restaurants | |||
| Mobile Marketing for Restaurants | |||
| Email Marketing for Restaurants | |||
| Quiz Ch 11. Marketing in Hospitality | |||
| Ch 12. Financial Management in Hospitality | |||
| About Financial Management | |||
| Restaurant Income Statement: Example & Template | |||
| Restaurant Budget Template | |||
| Restaurant Financial Statement: Sample & Analysis | |||
| Restaurant Financial Statement Template | |||
| Cost of Goods Sold (COGS): Calculation & Example | |||
| Cost of Goods Sold (COGS) vs. Expense | |||
| Food Cost Percentage: Definition & Calculation | |||
| Restaurant Daily Sales Report Template | |||
| Quiz Ch 12. Financial Management in Hospitality | |||
| Ch 13. Leadership & Management in the Hospitality Industry | |||
| About Hospitality Leadership | |||
| Hospitality Industry: Leadership & Supervision | |||
| Leading as a Function of Management | |||
| Management vs. Leadership: The Difference Between a Manager & Leader | |||
| Delegation in Management: Definition & Explanation | |||
| Modern Theory of Management | |||
| What Is Quality Management System? – Definition & Examples | |||
| Quiz Ch 13. Leadership & Management in the Hospitality Industry | |||
| Ch 14. Communication & Decision-Making in the Hospitality Industry | |||
| About Communication & Decision-Making | |||
| The Communication Process | |||
| Methods of Communication | |||
| Barriers to Effective Communication: Definition & Examples | |||
| Communication Skills in the Hospitality Industry | |||
| Effective Listening Skills for Understanding Customers | |||
| Resolving Customer Service Complaints & Conflict | |||
| Decision Making in Organizations | |||
| Decision Making for Managers: Certainty, Risk & Uncertainty | |||
| The Seven Steps of Decision Making | |||
| Quiz Ch 14. Communication & Decision Making in the Hospitality Industry | |||
| Ch 15. Improving Service in the Hospitality Industry | |||
| About Service in the Hospitality | |||
| What Is Customer Service? – Definition, Types & Role in Marketing | |||
| What is Customer Satisfaction? – Definition & Examples | |||
| Hospitality Industry: Customer Service & Guest Satisfaction | |||
| Service Quality: Definition & Dimensions | |||
| Setting & Exceeding Customer Expectations | |||
| How Organizations Recover From Bad Service Experiences | |||
| Methods for Predicting Customer Needs | |||
| Importance of Training in the Hospitality Industry | |||
| Coaching in the Hospitality Industry | |||
| The Importance of Team Building in the Hospitality Industry | |||
| Quiz Ch 15. Improving Service in the Hospitality Industry | |||
| Ch 16. Planning & Organizing in the Hospitality Industry | |||
| About Planning & Organizing | |||
| Planning as a Function of Management | |||
| Types of Planning: Strategic, Tactical, Operational & Contingency Planning | |||
| Different Types of Business Strategies | |||
| Setting Team Goals & Objectives | |||
| What Are Operational Plans for a Business? – Definition, Types & Examples | |||
| Organizing as a Function of Management | |||
| Organizational Structure & Ownership of a Business | |||
| Organizational Structure: Definition and Influence on Organizational Behavior | |||
| Launching a Successful Team in the Workplace | |||
| The Stages of Team Development | |||
| What Is Organizational Change? – Theory & Example | |||
| The Planned Change Process | |||
| Quiz Ch 16. Planning & Organizing in the Hospitality Industry | |||
| Ch 17. Control Systems & Issues in the Hospitality Industry | |||
| About Control Systems | |||
| Controlling as a Function of Management | |||
| Inventory Control Systems: Types & Purpose | |||
| Financial Controls in Organizations | |||
| Internal Controls in Accounting: Definition, Types & Examples | |||
| What is a Night Audit? – Duties & Procedures | |||
| Quiz Ch 17. Control Systems & Issues in the Hospitality Industry | |||
| Ch 18. Hotel Classifications & Operations | |||
| About Hotel Classifications | |||
| Hotel Types & Classifications | |||
| Franchises: Opportunities and Challenges | |||
| The Role of Property Management in Real Estate | |||
| Hotel Rooms Departments & Functions | |||
| Quiz Ch 18. Hotel Classifications & Operations | |||
| Ch 19. Food, Beverage & Alcohol Operations | |||
| About Alcohol Operations | |||
| Alcohol as a Revenue Generator | |||
| Restaurant Liability with Alcohol Sales | |||
| Quiz Ch 19. Food, Beverage & Alcohol Operations | |||
| Ch 20. Restaurant Organization & Operations Overview | |||
| About Restaurant Organization | |||
| Restaurant Organizational Structure | |||
| Restaurant Organizational Chart: Template & Sample | |||
| Restaurant Operating Expenses: Types & Examples | |||
| How to Get a Restaurant License | |||
| How to Write a Restaurant Business Plan | |||
| Quiz Ch 20. Restaurant Organization & Operation Overview | |||
| Ch 21. Tourism & Recreation | |||
| About Tourism & Recreation | |||
| Relationship Between Tourism & Hospitality | |||
| Why do People Travel? | |||
| Economic Impact of Tourism | |||
| Promoters vs. Organizations in Tourism | |||
| Ecotourism: Definition & Benefits | |||
| Health & Wellness: Definition and Dimensions | |||
| Leisure Activities of Adults: Types, Benefits & Examples | |||
| Recreation & Leisure: Activities & Programs | |||
| National Parks in the US: Governing Agencies and Areas of Concern | |||
| Quiz Ch 21. Tourism & Recreation | |||
| Ch 22. Gaming Industry Overview | |||
| About Gaming Industry | |||
| Revenue Generation in the Gaming Industry | |||
| History of Gambling & Casinos in the U.S. | |||
| Modern Casinos & Casino Operations | |||
| Lotteries: Finding Expected Values of Games of Chance | |||
| Quiz Ch 22. Gaming Industry Overview | |||
| Ch 23. Meetings, Conventions, Expositions & Special Events | |||
| About Meetings & Conventions | |||
| Types of Business Meetings: Formal & Informal | |||
| Preparing, Conducting, and Contributing to Productive Meetings | |||
| Types of Meetings, Conventions, Expositions & Special Events | |||
| Destination Management Companies: Contractors & Conventions | |||
| Quiz Ch 23. Meetings, Conventions, Expositions, & Special Events | |||
| Optional Reading | |||
| Optional Reading Guidelines | |||
| Hospitality Today an Introduction HOT 103 | |||
| Managing Front Office Operations HOT 333 | |||
| Management of Food And Beverage Operations HOT 241 | |||
| Assignments | |||
| CHM - Assignment | |||
| Final Examination | |||
| Final Examination Guidelines | |||
| Final Examination-Certificate in Hospitality Management | |||
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