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Orientation
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Using Mobile Apps
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Typsy Australia Portal
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COTHM Community
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GPDP Level 1
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Hospitality Workplace Skills
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On Demand Live Session
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Requisition Forms
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On Demand Live Session Request Form
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Final Examination Request Form
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Final Exam Retake Request Form
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Qualification Request Form
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Ch 1. Overview of Human Resource Management
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Chapter Outline
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Check List of Chapter Learning Objectives
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Overview of Hospitality Industry
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Managing HR in the Hospitality Organization
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Human Resources Activities in Hospitality
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Diversity in the Hospitality Workplace
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Specific HR Responsibilities in Hospitality
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Hospitality Industry HRM Overview Assignment
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Hospitality Industry: HRM Case Study & HR Application
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Ch 2. The Legal Environment of Human Resources Management
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Chapter Outline
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Check List of Chapter Learning Objectives
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Employment Law in Hospitality
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The Age Discrimination in Employment Act of 1967
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Human Resource Management Assignment
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Human Resource Management Case Study
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Dictionary of Human Resources and Personnel Management
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Chapter 3 - Human Resources Management: Policies and Procedures
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Chapter Outline
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Check List of Chapter Learning Objectives
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HR Policy and Procedures Activities
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Human Resource Management Assignment
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Steps in HR Policy and Procedures Development
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Human Resource Management Assignment
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Human Resource Management Case Study
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Chapter 4 - Employee Recruitment and Selection
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Chapter Outline
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Check List of Chapter Learning Objectives
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Factors Affecting Recruiting Efforts in Hospitality
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The Search for Qualified Employees in Hospitality
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Factors Affecting Selection Efforts in Hospitality
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Human Resource Management Case Study
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Negligent Hiring in Hospitality
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Human Resource Management Assignment
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Chapter 5 - First Impressions and an Ethical Foundation
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Chapter Outline
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Check List of Chapter Learning Objectives
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New Employee Adaptation Process in Hospitality
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Human Resource Management Case Study
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Orientations Programs & Procedures in Hospitality
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Human Resource Management Case Study
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Chapter 6 - Planning Training Programs
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Chapter Outline
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Checklist of Chapter Learning Objectives
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Introduction to Training
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TRAINING MYTHS
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Use a Formal Training Process
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Chapter 7 - Delivering and Evaluating Training Programs
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Chapter Outline
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Checklist of Chapter Learning Objectives
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Introduction to Individual On-Job Training
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Other Individual Training Methods
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Introduction to Group Training
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Training Evaluation
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Case Study: Human Resources Management in Action
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Chapter 8 - Compensation Programs
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Chapter Outline
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Checklist of Chapter Learning Objectives
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Compensation Management
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Case Study
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Chapter 9 - Performance Management and Appraisal
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Chapter Outline
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Checklist of Chapter Learning Objectives
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Performance Management
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Progressive Discipline
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Case Study
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Chapter 10 - Employee Health and Safety
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Chapter Outline
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Checklist of Chapter Learning Objectives
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Legal Aspects of Employee Protection
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Employee Health
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Employee Assistance Programs (EAPs)
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Employee Safety and Security
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Employee Security Programs
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Case Study
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Chapter 11- Human Resources Strategic Planning and Organizational Change
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Chapter Outline
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Checklist of Chapter Learning Objectives
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Organizational Change Is Constant
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Human Resources and Strategic Planning
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Continuum of Change
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Resistance to Organizational Change
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Case Study
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Chapter 12 - Human Resources: Planning for Global Expansion
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Chapter Outline
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Checklist of Chapter Learning Objectives
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Unionization in the Hospitality Industry
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A Multigenerational Workforce
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Downsizing and Outsourcing
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Succession Planning Activities
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Career Development Programs
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Case Study
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