Employability Skills Development Programme (ESDP) - ICM UK

The Employability Skill Development Programme (ESDP) is based on years of industry interaction and consultation with international hospitality consultants and leaders. This is a well-thought-out and well-processed combination of modern learning techniques and tools that are vital for professional development to face the real world.

Instructor: ICM UK

Language: English

Validity Period: 60 days

$320 15% OFF

Learn More on the COTHM Dubai Website

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	Orientation
		Using Mobile Apps
		Typsy Australia Portal
		COTHM Community
		GPDP Level 1
		On Demand Live Session
	Requisition Form
		On Demand Live Session Request Form
		Final Examination Request Form
		Final Exam Retake Request Form
		Qualification Request Form
	The Art of Effective Communication
		What is Communication?
		How to Communicate Eﬀectively
		Communicate Effectively & Speak with Impact on the Phone
		What is Non Verbal Communication
		Verbal and Nonverbal Communication
		Types of Non -Verbal Communication
		Concise Communication
		Clear Communication
		Listening Skills
		Creating Positive Relationships
		Collaborative Problem Solving
	Workplace Communication Skills
		Downward and Upward Communication
		Upward Communication
		Monologue or Dialogue
	Personality Development
		Identifying Personality Types
		Social & Corporate Etiquette
		Facing Challenges
		Professional Grooming
		Work Life Balance
	Soft Skills Required in The Hospitality Industry
		What Are Top Soft Skills?
		Self Confidence
		Time Management
		Team Work
		Stress Management
		Work Ethic
		How to Apologize the Right Way the First Time
		Empathy
		Empathetic Conversations
		Customer Service Skills
		Leadership Skills
		Leadership Theories
		Must Improve Everyday To Get Whatever You Want
	Get Ready to Get Hired
		Introduction
		Library of Interview Questions
		How To Introduce Yourself
		How To Pass Personality Tests
		Interview Questions and Answers
		Top 21 Quick Answers to Common Interview Questions
		Video Interview Tips
		How To Write A Resume
	Assignments & Assessment
		Assignment: Hospitality Workplace Skills
		Assignment: Build & Submit Your Resume
		ESDP Mockup Interview

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Employability Skills Development Programme (ESDP) - ICM UK

$270 including 5% VAT

Learn More on the COTHM Dubai Website

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