Professional Waitering - Certificate in Delivering Passionate Service - ICM UK

Every hotel, irrespective of size or volume of business, has two major revenue producing areas- rooms and restaurants (and bars). The latter offer food and beverages for sale. In common hotel terminology the services offered in restaurants and bars are referred to as “food and beverage service”. This course deals with the training of the food and beverage service personnel. The most important person, around whom food and beverage service pivots, is the waiter.

Instructor: ICM UK

Language: English

Validity Period: 60 days

$270 18% OFF

Learn More on COTHM Dubai Website

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	Orientation
		Using Mobile Apps
		Typsy Australia Portal
		COTHM Community
		GPDP Level 1
		On Demand Live Session
	Requisition From
		On Demand Live Session Request Form
		Final Examination Request Form
		Final Exam Retake Request Form
		Qualification Request Form
	Professional Waitering
		Introduction to Professional Waitering
		The Restaurant
		Basic Etiquette for Waiters/Waitresses
		Knowledge of Other Departments
		The Menu
		Service Equipment
		Briefing & Debriefing
		Preparations for Service
		Food Service
		Beverage Service
		Breakfasts
		The Cover
		Taking an Order
		Check/Payment
		Professional Waitering Best Practices
	Supplementary Knowledge for Professional Waiters
		Non Alcoholic Beverages
		Food Preparation Basic Concepts
		Sauces
		Soups
		Cheeses
		Sales Orientations
		After Closing
		Banquets
		Flaming
		Special Food Services
	The Art of Effective Communication
		What is Communication?
		How to Communicate Eﬀectively
		Communicate Effectively & Speak with Impact on the Phone
		What is Non Verbal Communication
		Verbal and Nonverbal Communication
		Types of Non -Verbal Communication
		Concise Communication
		Clear Communication
		Listening Skills
		Creating Positive Relationships
		Collaborative Problem Solving
		Workplace Communication Skills
	Personality Development
		Identifying Personality Types
		Social & Corporate Etiquette
		Facing Challenges
		Professional Grooming
		Work Life Balance
	Soft Skills Required in The Hospitality Industry
		What Are Top Soft Skills?
		Self Confidence
		Time Management
		Team Work
		Stress Management
		Work Ethic
		How to Apologize the Right Way the First Time
		Empathy
		5 Communication Skills to Have Engaging EMPATHETIC Conversations
		Customer Service Skills
		Leadership
		Top 10 Leadership Theories
		10 Things You MUST Improve Everyday To Get Whatever You Want
	Assignments and Assessment
		HWS-Assignment

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Professional Waitering - Certificate in Delivering Passionate Service - ICM UK

$220 including 5% VAT

Learn More on COTHM Dubai Website

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