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Orientation
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Typsy Australia Portal
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COTHM Community
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GPDP Level 1
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On Demand Live Session
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Hospitality Workplace Skills
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Terms, Policies, and Procedures for Certification Awards
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Requisition From
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On Demand Live Session Request Form
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Final Examination Request Form
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Final Exam Retake Request Form
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Qualification Request Form
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Professional Waitering
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Introduction to Professional Waitering
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The Restaurant
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Basic Etiquette for Waiters/Waitresses
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Knowledge of Other Departments
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The Menu
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Service Equipment
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Briefing & Debriefing
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Preparations for Service
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Food Service
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Beverage Service
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Breakfasts
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The Cover
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Taking an Order
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Check/Payment
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Professional Waitering Best Practices
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Supplementary Knowledge for Professional Waiters
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Non Alcoholic Beverages
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Food Preparation Basic Concepts
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Sauces
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Soups
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Cheeses
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Sales Orientations
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After Closing
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Banquets
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Flaming
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Special Food Services
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The Art of Effective Communication
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What is Communication?
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How to Communicate Effectively
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Communicate Effectively & Speak with Impact on the Phone
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What is Non Verbal Communication
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Verbal and Nonverbal Communication
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Types of Non -Verbal Communication
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Concise Communication
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Clear Communication
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Listening Skills
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Creating Positive Relationships
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Collaborative Problem Solving
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Workplace Communication Skills
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Personality Development
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Identifying Personality Types
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Social & Corporate Etiquette
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Facing Challenges
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Professional Grooming
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Work Life Balance
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Soft Skills Required in The Hospitality Industry
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What Are Top Soft Skills?
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Self Confidence
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Time Management
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Team Work
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Stress Management
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Work Ethic
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How to Apologize the Right Way the First Time
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Empathy
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5 Communication Skills to Have Engaging EMPATHETIC Conversations
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Customer Service Skills
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Leadership
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Top 10 Leadership Theories
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10 Things You MUST Improve Everyday To Get Whatever You Want
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Assignments and Assessment
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HWS-Assignment
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